Jokima L. Hiller



Department

Dept of Hospitality Leadership

Role: Faculty
Campus: Springfield

Postal mail

Missouri State University
Dept of Hospitality Leadership
901 S. National Ave.
Springfield, MO 65897

Details

Education

  • MBA, Keller Graduate School of Management 
  • BS, Restaurant, Hotel, Institutional & Tourism Management, Purdue University Calumet
  • Certified Hospitality Educator, American Hotel & Lodging Educational Institute

Teaching

  • HRA210 Introduction to Hospitality Leadership
  • HRA215 Introduction to Lodging Management 
  • HRA430 Special Event Planning

Research and professional interests

Hiller’s research interests include the millennial generation traveler, uniforms in the hospitality industry, experiential learning activities in the hospitality classroom, and first-time hotel manager preparedness.  She enjoys public speaking and has had numerous opportunities to facilitate workshops on a variety of topics including leadership keys and meeting planner burnout.

Publications

  • Hiller, J. (2015). 7 EASY Ways to Show Your Employees YOU Care! A Booklet for Hotel Managers and Others. Outskirts Press.
  • Hiller, J. & Woods, J. (2011). The RevPAR Formula: OCC + ADR = RevPAR. Outskirts Press.

Presentations

  • Hiller, J. "What About Me? Beating Meeting Planner Burnout!, ACCED-I Annual Conference, Chicago, March 2015.
  • Hiller, J. “What About Me?” Beating Meeting Planner Burnout at the Convention Industry’s Council (CIC) Certified Meeting Planner (CMP) Conclave in New Orleans, LA in September 2014.

Awards and honors

  • Certified Distance Educator Award, Missouri State University 2015
  • Certificate of Excellence, Cvent Supplier Network, Cvent 2015